Customer Service – Online Training
IACET Accredited
VideoTile Learning Ltd is accredited by the International Accreditors for Continuing Education and Training (IACET) and offers IACET CEUs for its learning events that comply with the ANSI/IACET Continuing Education and Training Standard. IACET is recognized internationally as a standard development organization and accrediting body that promotes quality of continuing education and training.

Customer Service Course Overview:
Our full suite of interactive video-based online courses can be white-labelled and distributed by you.
This E-Learning Customer Service course, will start by explaining exactly what we mean by customer service, and why it’s so vital. It then moves onto specific customer service goals – and how those goals will vary, depending on the department.
The E-Learning Customer Service course discusses how you can understand the customers needs and what is expected of you as an employee and the company itself, in regards to delivering the maximum levels of customer service.
The E-Learning Customer Service course looks at verbal, non verbal communication and body language and explains why this is such an important part of customer service.
Finally, the E-Learning Customer Service course, gives practical advice on how to deal with any customer complaints, should they arise and what measures you can take to ensure that a customer issue is resolved in the correct way.
Online Customer Service Course Target Audience
This course is aimed at employees, employers and managers who deal with customers in any kind of industry
Customer Service E-Learning Advantages
Online training is flexible, efficient and cost-effective meaning the candidate can progress through the modules at their own pace and in their own time to fit the training around their work and personal life.
Duration of the course
40 minutes
Customer Service Course Modules
About the Course
What is Customer Service
The Goals of Great Customer Service
Discovering and Understanding Customer Needs
Delivering Maximum Levels of Customer Service
Making Customers Feel Great From the Start
Communication Skills
Non-verbal Communication and Body Language
Dealing with Customer Complaints
Free Demo
Please call toll free on 1800 656 0215 or complete the form below to arrange a free demo of our LMS and Online Training Courses.

CEU Requirements
To receive CEU credit for taking this course, you must:
- Pass the knowledge checkpoints and complete the entire course.
Upon successful completion, you will receive a certificate showing the CEUs earned.

VideoTile obtains appropriate regulatory approvals and accreditations for all its video-based online training courses to US federal law standards



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