Customer Service – Online Training

IACET Accredited

VideoTile Learning Ltd is accredited by the International Accreditors for Continuing Education and Training (IACET) and offers IACET CEUs for its learning events that comply with the ANSI/IACET Continuing Education and Training Standard. IACET is recognized internationally as a standard development organization and accrediting body that promotes quality of continuing education and training.

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Customer Service Course Overview:

Our full suite of interactive video-based online courses can be white-labelled and distributed by you.

This E-Learning Customer Service course, will start by explaining exactly what we mean by customer service, and why it’s so vital. It then moves onto specific customer service goals – and how those goals will vary, depending on the department.

The E-Learning Customer Service course discusses how you can understand the customers needs and what is expected of you as an employee and the company itself, in regards to delivering the maximum levels of customer service.

The E-Learning Customer Service course looks at verbal, non verbal communication and body language and explains why this is such an important part of customer service.

Finally, the E-Learning Customer Service course, gives practical advice on how to deal with any customer complaints, should they arise and what measures you can take to ensure that a customer issue is resolved in the correct way.

Online Customer Service Course Target Audience

This course is aimed at employees, employers and managers who deal with customers in any kind of industry

Customer Service E-Learning Advantages

Online training is flexible, efficient and cost-effective meaning the candidate can progress through the modules at their own pace and in their own time to fit the training around their work and personal life.

Duration of the course

40 minutes

Customer Service Course Modules

About the Course
What is Customer Service
The Goals of Great Customer Service
Discovering and Understanding Customer Needs
Delivering Maximum Levels of Customer Service
Making Customers Feel Great From the Start
Communication Skills
Non-verbal Communication and Body Language
Dealing with Customer Complaints

Free Demo

Please call toll free on 1800 656 0215 or complete the form below to arrange a free demo of our LMS and Online Training Courses.

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CEU Requirements

To receive CEU credit for taking this course, you must:

  • Pass the knowledge checkpoints and complete the entire course.

Upon successful completion, you will receive a certificate showing the CEUs earned.

Online training screenshots (click to view)

Mobile friendly

Unlimited usage & bulk credit

API: Use your own LMS

VideoTile obtains appropriate regulatory approvals and accreditations for all its video-based online training courses to US federal law standards

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