FREQUENTLY ASKED QUESTIONS

Free Demo

Please call on 1800 656 0215 or schedule an appointment below for a free demo of our LMS and Online Training Courses.

Questions and Answers

I am interested in becoming a partner.

Complete the form on our contact page and one of our Directors of eLearning will arrange a short call and discuss this further

I would like to sell your courses.

Complete the form on our contact page and one of our Directors of eLearning will arrange a short call and discuss this further

What does VideoTile Do?

VideoTile Learning create interactive video based eLearning courses for training professionals. From constructing a completely bespoke course from your existing content to licensing from our extensive range of existing courses, we can deliver the eLearning tool to help your business prosper.

Who are the courses approved by? Are the courses Accredited?

VideoTile Learning Ltd is accredited by the International Accreditors for Continuing Education and Training (IACET) and offers IACET CEUs for its learning events that comply with the ANSI/IACET Continuing Education and Training Standard. VideoTile also obtains appropriate regulatory approvals and accreditations for all its video-based online training courses to US federal law and OSHA standards.

How much does it cost me?

This can vary depending on how many courses you would like to offer and how you pay for licences. Complete the form on our contact page and one of our Directors of eLearning will arrange a short call and discuss this further

Will it work on my own elearning system or LMS?

Yes using our bespoke API, you can use the courses on your own LMS.

What courses are available?

At VideoTile Learning we create interactive video based eLearning courses in a variety of subjects including Health and Safety, Social Care, and Business Skills. We have a full list of what is available here www.videotile.com/course-catalogue

Why should I use VideoTile?

We offer a fully branded LMS with the most engaging courses on the market and, because we don’t sell direct to the public, all our efforts go into helping you sell the courses.

Will it work on my website?

Yes, we will work with you to create a branded landing page within your website. This will work on any website.

What is your company's background? How did you get into eLearning?

We evolved from the world of corporate film and broadcast television dating back to 1979 when VideoTile’s Production Director formed a production company to take advantage of the then new video recording technologies. Throughout the 80’s, 90’s and early 2000’s we produced documentary style programs for the ITV network and large corporate organisations both in the UK and USA. We also maintained offices in Seward Street, Hollywood, CA in addition to its UK production base.

In more recent times we have used these techniques to develop high quality interactive video based online eLearning courses for a wide range of sectors.

Are they branded (white labeled)?

Yes the courses, LMS and all marketing information we supply will be branded with your company identity.

How do I add more courses to my LMS?

This is an easy process. Just email sales@videotile.com with your requirements and we’ll get the courses added.

I have lost my admin panel login details.

You will see a ‘Forgot Password’ link on your admin panel login page. Alternatively please email support@videotile.com and we will help you.

What are Unlimited Subscriptions?

You can offer businesses a 12 month subscription based on the number of employees they would like to train. The employees get unlimited access to all your courses while the subscription is active and we also offer literature and contracts that you can use. It is expected that the business would pay you a monthly fee and the contracts can easily be renewed after the 12 month period has expired. You can find more information on subscriptions here www.videotile.com/unlimited-usage-and-bulk-credit/

My company has rebranded? Can I change my logo?

Yes your courses and LMS would need to be rebranded to match this. Please email support@videotile.com and we will help you.

My customer's videos won't load.

We would recommend using Google Chrome and ensure that it is up to date. You can check if Google Chrome is up to date by clicking the three dots at the top right to open the menu, then hover your mouse icon over ‘Help’ then choose ‘About Google Chrome’. This will show you the version of Google Chrome you are using and if it is not up to date it will automatically start updating.

If this does not work you may need to clear your browser’s cache and cookies. You can do this in Google Chrome by clicking the three dots at the top right to open the menu, then click on settings, you will then need to scroll to the bottom and click on advanced. From here you need to choose clear browsing data, ensure you have ticked the boxes for cache and cookies then hit clear.

If you are still experiencing this issue after ensuring your web browser is up to date then please email support@videotile.com and we will help you.

My customers are not receiving the login emails.

If your clients are unable to receive emails from the system, their spam filters may be blocking them. In this case they would need to whitelist them with their service provider. The IP address and email that should be whitelisted are: 167.89.1.159 admin@trainingemail.com

How much credit do I have remaining?

This is displayed on the main page of your admin panel. For a more detailed report We would need to run a sales report for your account. Please email support@videotile.com and we will help you.

I want to purchase additional credit.

This is an easy process. Just email sales@videotile.com with your requirements and we’ll get the credit added.

Where do I find the sales presentation that I can use for potential customers?

You can find the end user presentation link and script in the resources tab of your administration panel.

How do I offer discount codes?

You can create your own discount codes in the discounts tab of your administration panel. This will only work if you have linked your PayPal account.

How do I set up Stripe integration?

Go to Payment Processors within your admin panel, which can be found under the Admin sidebar menu item.
On the Payment Processors page, Stripe or PayPal can be selected and you will also find setup instructions.

I need help with marketing.

We have a wide range of marketing materials and support. please email support@videotile.com and we will help you.

I am interested in making a new online course.

First double check our course list http://videotile.com/course-catalogue/ to see if it’s already available or we may have something similar. Alternatively Just email sales@videotile.com with your requirements and we’ll get a quote sent to you.

How much do the courses cost me?

This can vary depending on the commercial package you are on. Please email sales@videotile.com with your requirements.

Can I use my own content?

Yes, when we create bespoke courses we would initially put you in touch with one of our script writers who would take your existing content and put it in a format suitable for eLearning.

Can it be in another language?

Yes, we work with a variety of experts that can translate the content into any other language you require.

Will it be branded for my company?

Your courses and LMS would be branded to match your corporate identity.

My videos won't load.

If you are still experiencing this issue after ensuring your web browser is up to date then please email support@videotile.com and we will help you.

I have not received the login details.

If you are unable to receive emails from the system, your spam filters may be blocking them. In this case they would need to whitelist them with your service provider. The IP address and email that should be whitelisted are: 167.89.1.159 admin@trainingemail.com

I want to speak with the distributor who I purchased the course with.

You would need to contact them directly, If you need their contact details again please email support@videotile.com and we will help you.

I want to purchase courses for myself or my business.

Please email sales@videotile.com and we will put you in touch with one of our distribution partners.

What is Bulk Credit and how does this work?

Bulk credit gives your customers the opportunity to predict how much training they will need and to make appropriate purchases, upfront. In return, you could reward them with lower prices and a more flexible solution giving them unlimited access to your full suite of courses while they are in credit. You can find more information about Bulk Credit here www.videotile.com/unlimited-usage-and-bulk-credit

How do the invigilated accredited exams work?

We are an accredited centre for ETA Awards and Laser Awards. We provide you access to our online invigilated examination which can be taken anywhere. Our market leading examination system delivers the final assessment direct to your candidate via the internet, invigilated using screen sharing and web cam, allowing them to receive their accreditation quicker and easier without the stress and hassle of visiting an exam centre.

How do I change the certificate template for courses?

We have a number of templates available for course certificates and they can be selected from the ‘Your Details” section of the admin panel.

How do I provide feedback on the LMS?

We are constantly developing the LMS with new features and functionality that work best for our distributors. If you there is any functionality you would like the LMS to have, you can provide feedback from the admin panel or email support@videotile.com

Free Demo

Please call on 1800 656 0215 or schedule an appointment below for a free demo of our LMS and Online Training Courses.

Schedule Appointment

Mobile friendly

Unlimited usage & bulk credit

API: Use your own LMS

VideoTile obtains appropriate regulatory approvals and accreditations for all its video-based online training courses to US federal law standards

Distributor case studies

SME Advisor

HR Consultants

Embark Learning

Health and Social Care Sector

TSS Facilities

Facilities Management

Westminster Compliance

Health and Safety Consultants

Alfa

Training Provider

Darcy

Recruitment

Some of Our Users

Customer Reviews

SME Advisor Case Study

HR and Health and Safety Consultancy

From its base in Barnham, Sussex, SME Advisor provides a range of HR and Health and Safety consultancy services to small-to-medium-sized businesses, across a variety of sectors. Their highly experienced team works with businesses with between five and 100 employees where it isn't viable to employ a full-time HR or Health and Safety professional.

SME Advisor used classroom training, where necessary, to support its consultancy work, but found it usually wasn’t cost-effective for the company or its clients.

They looked for eLearning solutions, but couldn’t find what they were looking for.

‘We’d actually given up the search,’ says Director, Paul Beard, ‘then along came VideoTile!’

‘VideoTile courses feature a virtual classroom where a tutor talks to you, supported by animated information. This combination ticked the box which is why we think it’s a winning formula. Now, around 90% of our training revenue comes through VideoTile courses as opposed to traditional methods.’

‘We introduce VideoTile courses to existing and new clients to allow them to achieve compliance. SME Advisor proposals will also include suggested VideoTile topics and a couple of free courses for them to try out.’

‘VideoTile support is very good. Recently, they populated our website with their new courses, which was really helpful.’

‘Videotile was the missing link for us. Before, potential clients would have to go to another provider for some of their training requirements. Now, we have closed that gap by offering VideoTile solutions.’

‘After an 18 months search, we eventually found VideoTile - exactly what we were looking for!’

Paul Beard

Director, SME Advisor

Embark Learning Case Study

Health and Social Care Sector

On 1 August 2019, Fairway Training launched its exciting new trading style and brand ‘Embark Learning’.

Embark Learning will build on the outstanding performance and national reputation of Fairway Training, which has delivered almost a quarter of a million courses and qualifications across the nation, supplying training to many of the top 20 care providers in the UK. Clients include organisations such as national healthcare support services, the UK’s largest housing associations, city councils and small independent care homes.

‘Embark Learning is now focussing on the evolution of the ‘Learner Journey’,’ says Operations Director, Alex O’Neill.

‘It’s a concept which can be applied to people from the ‘hard to reach and unemployed’ to those looking for career change or career development.’

‘Embark Learning will offer sector-based work academies to the entire health and social care sector, through blended learning packages.’

‘Blended Learning packages are a mix of short-course, classroom-based training, online VideoTile training and Virtual Reality learning – the next big step in technological training development.’

‘This approach ensures clients receive maximum value from their training budget by tapping into the vast portfolio of online learning that Videotile and Embark have made available.’

‘Employees can complete VideoTile courses off-site, at their own convenience, freeing up precious time to concentrate on bespoke, classroom training.’

‘The working relationship with Videotile remains strong, open and communicative, with great ideas being shared across both businesses.’

‘All of this feeds seamlessly in to the formal qualification pathway. Allowing people to progress though apprenticeships at Level 2 and 3, as well as diplomas in health and social care – the journey really does become endless.’

‘Our relationship with Videotile continues to be one of creativity, openness and innovation. VideoTile online training gives learners and clients greater options and possibilities with regard to compliance and CPD. It’s a win-win for all concerned and means training really is seen as a huge positive in all organisations.’

Alex O'Neill

Operations Director, Embark Learning

TSS Facilities Case Study

Facilities Management

TSS Facilities Ltd is a facilities management company based in Hove, Sussex. The company has been trading for 47 years and covers four main disciplines - commercial heating, electrical, air conditioning and legionella. TSS Facilities holds maintenance contracts with universities, schools, hotels and local authorities.

‘Before we started using VideoTile,’ says Water Treatment Director, Steve Tugwell, ‘we offered classroom-based training which was only suitable for large groups. But, now, training is available as a mix of classroom training and VideoTile courses for everyone - right down to single people at separate or remote sites. Typically, we train premises managers, people in charge of office blocks, caretakers, and client staff who handle maintenance and need to be aware of other issues that could affect their role.’

The company also uses classroom training and VideoTile e-learning courses to explain large complex reports, such as Legionella risk assessments.

‘We encourage new clients to use VideoTile, as it goes hand-in-hand with our classroom training,’ explains Steve. ‘It’s particularly useful for clients who have to undertake risk assessments. Without the training, they often think of it as a chore. They never really buy into it. But after taking the VideoTile course, they understand the importance of the assessments, and instantly become more positive and enthusiastic.’

‘When there’s new legislation, technical enhancements or other industry changes, we use VideoTile to train our own staff. We also offer VideoTile courses to our admin people to give them a better idea of what the company does.’

We sell lots of VideoTile course to clients and they really do work. We would definitely recommend VideoTile. It’s a neat, cost-effective professional solution.

Steve Tugwell

Water Treatment Director, TSS Facilities Ltd

Westminster Compliance Case Study

Health and Safety and Fire Safety

Westminster Compliance LLP is a Hertfordshire-based consultancy dealing with all aspects of Health and Safety and Fire Safety, offering comprehensive systems to help organisations manage their compliance with legislation.

Its systems include basic and industry specific, face-to-face training.

However, there are times when certain client staff can’t make the face-to-face sessions, because they’re working away. That’s when VideoTile courses are used because they can be worked through remotely.

They’re also used where, for example, just a few people need specific training and the cost of arranging face-to-face sessions can't be justified, or because without the training, the client can’t work on a particular site or can’t get some specific accreditation.

‘We’ve been using VideoTile for three years,’ says, Senior Partner, Nigel Lack. ‘Their courses are professionally produced, up-to-date and economically viable and increasingly, our clients approach us to buy access to stand-alone online courses.’

‘I think VideoTile also makes Westminster Compliance look more professional, and we don't have to signpost clients to other companies to get things done.’

‘With VideoTile online courses we can offer the widest possible range of Health and Safety training with so many different options for clients. I think it’s been very good for us.’

‘Our existing clients like the VideoTile courses and we always feature them when presenting to new clients.’

‘Working with the VideoTile guys is really great. They know their stuff, are very friendly and always there when you need them.’

Nigel Lack

Senior Partner, Westminster Compliance

Alfa Consultancy Case Study

Health and Safety training and consultancy

Alfa Consultancy, based in Richmond, North Yorkshire offers nation-wide Health and Safety training and consultancy to clients across the UK.

The Alfa Consultancy team has over 20 years’ experience as Occupation Safety and Heath professionals in a variety of sectors, including major construction, building maintenance, retail construction, H&S consultancy, H&S training, behavioural safety training and leadership development.

‘We offer a mix of training to meet individual client needs,’ says Safety Consultant and Trainer, Neil Sheehan. ‘This could include face-to-face training at the client’s premises or in our own classrooms, plus highly cost-effective VideoTile online training.’

‘The VideoTile courses can be part of a package where they’re used before classroom training to cover the basics, so we hit the road running, or afterwards as a refresher courses to maintain awareness. VideoTile courses are increasingly being purchased as ‘stand-alone’ training which avoids pulling workers away from their productive jobs, and they can be completed at the workers own pace, in their own time.’

‘One of our recent clients is Asda, and they’ve bought 2000 licenses to give them access to all the VideoTile courses.’

‘VideoTile courses are an excellent way of showing clients how effective online training can be. Take the construction sector. They’re practical people and the culture tends to prefer face-to-face. But when I show them Videotile examples and explain how online training can be integrated with classroom sessions, the mindset changes. In fact, everybody I’ve shown VideoTile to thinks it’s a great tool.’

‘I think VideoTile is unique - the best sort of online training going. Because here are people teaching you. I’m a great believer in it, and when I introduce it to clients and trainees, they love it.’

Neil Sheehan,

Safety Consultant and Trainer, Alfa Consultancy

Darcy Associates Case Study

Construction Sector Recruitment Agency

Founded in 2015, Darcy Associates is a successful recruitment agency specialising in the construction sector. With offices in Bristol, London, Birmingham and Liverpool, the company has worked with over 200 clients in the last three years, registering 35,000 candidates and filling 97 per cent of vacancies.

‘Training and upskilling candidates, either before, or within a fortnight of them starting their new job, has always been a key part of the Darcy Associates philosophy,’ says Director, Nathan Ferris.

‘VideoTile has been a perfect fit for our approach. As well as using the courses to upskill our candidates, we sell them direct to our clients to train their own internal staff.’

‘VideoTile courses are high quality, cost-effective, easy to understand and the standard of training is excellent. They provide the right information and are very engaging, which is not what we see from most online training companies. Feedback from trainees and clients is always very positive.’

‘We use all their construction course videos, particularly Asbestos Awareness, Working at Height and Abrasive Wheels. And as everything is handled by VideoTile, its hassle-free for us.

Finally, their support is exceptionally good, although, to be honest, we haven't had any hitches. The software works as it’s meant to with no technical flaws. Communication is good from everybody at VideoTile.

‘VideoTile online training brings big benefits to our candidates and keeps our clients coming back for more. It’s an online platform that works without a hitch! It’s very good for the efficiency of our operation and my personal peace of mind!’

Nathan Ferris

Director, Darcy Associates