FREQUENTLY ASKED QUESTIONS
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Free Demo
Please call on 1800 656 0215 or schedule an appointment below for a free demo of our LMS and Online Training Courses.
Questions and Answers
I am interested in becoming a partner.
Complete the form on our contact page and one of our Directors of eLearning will arrange a short call and discuss this further
I would like to sell your courses.
Complete the form on our contact page and one of our Directors of eLearning will arrange a short call and discuss this further
What does VideoTile Do?
VideoTile Learning create interactive video based eLearning courses for training professionals. From constructing a completely bespoke course from your existing content to licensing from our extensive range of existing courses, we can deliver the eLearning tool to help your business prosper.
Who are the courses approved by? Are the courses Accredited?
How much does it cost me?
This can vary depending on how many courses you would like to offer and how you pay for licences. Complete the form on our contact page and one of our Directors of eLearning will arrange a short call and discuss this further
Will it work on my own elearning system or LMS?
Yes using our bespoke API, you can use the courses on your own LMS.
What courses are available?
Why should I use VideoTile?
We offer a fully branded LMS with the most engaging courses on the market and, because we don’t sell direct to the public, all our efforts go into helping you sell the courses.
Will it work on my website?
Yes, we will work with you to create a branded landing page within your website. This will work on any website.
What is your company's background? How did you get into eLearning?
We evolved from the world of corporate film and broadcast television dating back to 1979 when VideoTile’s Production Director formed a production company to take advantage of the then new video recording technologies. Throughout the 80’s, 90’s and early 2000’s we produced documentary style programs for the ITV network and large corporate organisations both in the UK and USA. We also maintained offices in Seward Street, Hollywood, CA in addition to its UK production base.
In more recent times we have used these techniques to develop high quality interactive video based online eLearning courses for a wide range of sectors.
Are they branded (white labeled)?
Yes the courses, LMS and all marketing information we supply will be branded with your company identity.
How do I add more courses to my LMS?
I have lost my admin panel login details.
What are Unlimited Subscriptions?
My company has rebranded? Can I change my logo?
My customer's videos won't load.
If this does not work you may need to clear your browser’s cache and cookies. You can do this in Google Chrome by clicking the three dots at the top right to open the menu, then click on settings, you will then need to scroll to the bottom and click on advanced. From here you need to choose clear browsing data, ensure you have ticked the boxes for cache and cookies then hit clear.
If you are still experiencing this issue after ensuring your web browser is up to date then please email support@videotile.com and we will help you.
My customers are not receiving the login emails.
If your clients are unable to receive emails from the system, their spam filters may be blocking them. In this case they would need to whitelist them with their service provider. The IP address and email that should be whitelisted are: 167.89.1.159 admin@trainingemail.com
How much credit do I have remaining?
I want to purchase additional credit.
Where do I find the sales presentation that I can use for potential customers?
You can find the end user presentation link and script in the resources tab of your administration panel.
How do I offer discount codes?
You can create your own discount codes in the discounts tab of your administration panel. This will only work if you have linked your PayPal account.
How do I set up Stripe integration?
Go to Payment Processors within your admin panel, which can be found under the Admin sidebar menu item.
On the Payment Processors page, Stripe or PayPal can be selected and you will also find setup instructions.
I need help with marketing.
I am interested in making a new online course.
How much do the courses cost me?
Can I use my own content?
Yes, when we create bespoke courses we would initially put you in touch with one of our script writers who would take your existing content and put it in a format suitable for eLearning.
Can it be in another language?
Yes, we work with a variety of experts that can translate the content into any other language you require.
Will it be branded for my company?
Your courses and LMS would be branded to match your corporate identity.
My videos won't load.
If this does not work you may need to clear your browser’s cache and cookies. You can do this in Google Chrome by clicking the three dots at the top right to open the menu, then click on settings, you will then need to scroll to the bottom and click on advanced. From here you need to choose clear browsing data, ensure you have ticked the boxes for cache and cookies then hit clear.
If you are still experiencing this issue after ensuring your web browser is up to date then please email support@videotile.com and we will help you.
I have not received the login details.
If you are unable to receive emails from the system, your spam filters may be blocking them. In this case they would need to whitelist them with your service provider. The IP address and email that should be whitelisted are: 167.89.1.159 admin@trainingemail.com
I want to speak with the distributor who I purchased the course with.
I want to purchase courses for myself or my business.
What is Bulk Credit and how does this work?
How do the invigilated accredited exams work?
We are an accredited centre for ETA Awards and Laser Awards. We provide you access to our online invigilated examination which can be taken anywhere. Our market leading examination system delivers the final assessment direct to your candidate via the internet, invigilated using screen sharing and web cam, allowing them to receive their accreditation quicker and easier without the stress and hassle of visiting an exam centre.
How do I change the certificate template for courses?
We have a number of templates available for course certificates and they can be selected from the ‘Your Details” section of the admin panel.
How do I provide feedback on the LMS?
We are constantly developing the LMS with new features and functionality that work best for our distributors. If you there is any functionality you would like the LMS to have, you can provide feedback from the admin panel or email support@videotile.com
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Free Demo
Please call on 1800 656 0215 or schedule an appointment below for a free demo of our LMS and Online Training Courses.
VideoTile obtains appropriate regulatory approvals and accreditations for all its video-based online training courses to US federal law standards
![REGULATORY GUARANTEED CONTENT-logo outlined](https://videotile.com/wp-content/uploads/2022/11/REGULATORY-GUARANTEED-CONTENT-logo-outlined.png)
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![MEETS FEDERAL LEGISLATION-logo outlined](https://videotile.com/wp-content/uploads/2022/11/MEETS-FEDERAL-LEGISLATION-logo-outlined.png)
Distributor case studies
SME Advisor
HR Consultants
Embark Learning
Health and Social Care Sector
TSS Facilities
Facilities Management
Westminster Compliance
Health and Safety Consultants
Alfa
Training Provider
Darcy
Recruitment
Some of Our Users
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![](https://videotile.com/wp-content/uploads/2022/11/Subway_2016_logo.svg.png)
![](https://videotile.com/wp-content/uploads/2022/11/Amazon_logo.svg.png)
![](https://videotile.com/wp-content/uploads/2022/11/1280px-Best_Western_Hotels__Resorts_logo.svg.png)
![](https://videotile.com/wp-content/uploads/2022/11/honda-logo-2100x1400-1.png)